Technical Support Service

Technoally offers Technical Support services to customers as Per Incident call or with a Technical Support Contract to include site visits for problem Resolution, patch management and preventive maintenance among other support services.

As a single point of contact for IT problem escalation, Technoally can escalate calls to HW or SW vendor with appropriate service contract or on adhoc basis.

Preventive maintenance and patch management are essential parts of managing the risk of vulnerabilities, virus attack, hackers attack, data loss, server crash etc. Technoally engineers can manage and mitigate these risks by preventive measures.

Contracts may seem expensive, particularly for standard PCs and peripherals with extended support if it is not carefully evaluated based on customer requirements. After a careful consideration of factors like how much IT support customer needs, how much IT expertise customer have in-house and by evaluating the downtime costs which relates to the operator unable to carry out the functions due to system breakdown, recovery time objective, systems up time requirement, we can customize the Technical Support Contract.

Our Technical Support services would fit well for your business if...

• You are a SME with 5-100+ staff in your company

• You're looking for 8.5 or 24.7 IT support at a fixed monthly cost

• You’re looking for an engineer to be resident at your office

• You want IT support and resolution at a fast pace

• You have a business within Singapore and possibly branch in Malaysia or India

• You're looking for IT support company which helps you achieve your business goals

Incident Call Support

Site visits by engineer to access a particular issue can be arranged on per incident call, which is usually a start of long term relationship leading to a more comprehensive support offering.

Technical Support Contract

Customers who would like to outsource the IT support services or to have an extended arm for the in house Technical Support could consider an annual Technical Support Contracts for office working hour support (8Hr x 5Days) or (24Hr x 7Days) or extended hour support services.

We work on a system with points computation that could utilize a smallest blocks of 15 minutes for remote support calls unlike using full token for a single incident.

Customers could choose to go with short term contracts with monthly billing system.