Managed Support Service
Managed services represent a type of outsourcing where a company hires a third-party provider to manage its IT infrastructure, applications, and other information technology business operations. This allows the company to focus on its core competencies while leaving the management of its technology to experts.
Nowadays, companies are finding it challenging to maintain their IT teams without having to train and impart company-specific knowledge to new staff. The solution is to engage a Managed Service Provider, enabling businesses to focus on their core deliverables rather than spending time on IT infrastructure budgets, maintenance, and support
Technoally provides Managed Services to customers with cloud servers, hybrid setups, or on-premise servers, desktops, and mobile devices. We monitor, support, and provide periodic reports, giving customers full visibility of their asset inventory, system status, backup status, patch management, and device or service failures. We also offer options like Vulnerability Assessment, Security Management, and Policy Changes & Audit. Compiling change management is helpful for any new staff taking over the responsibility
Customers who purchase cloud servers worldwide can add Managed Support Services for monitoring and reporting. Corporations can also outsource their IT support service and receive professional support for Wintel platforms with Microsoft AD, Exchange, and other system/networking infrastructure, with optional on-site support.
Technoally provides consultancy services with documentation at no cost for customers before embarking on the managed service journey. This ensures a smooth and successful long-term support and relationship with the customer.
Monitoring and Reporting
Systems and devices are constantly monitored around the clock for any potential failures or service disruptions. Receiving notifications about availability, performance, and status provides customers with a proactive measure to alert users or customers and plan for downtime, rather than reactively addressing incidents after they occur.
The service is monitored with one-way traffic to push out the polling details, thereby protecting the network from any intrusion.
Customers will receive a clear and straightforward report that helps communicate the true value of the IT service provided to the organization.
Managed Backup/Recovery& Business Continuity
Effective patch management is a critical component for organizations to address software and hardware bugs, as well as respond to known vulnerabilities in vendor-provided software or hardware. Firmware upgrades play a key role in this process.
Detect and respond (Trouble tickets)
Technoally offers remote troubleshooting and resolution for most issues that may arise, with the exception of hardware failures. In the event of a hardware failure, we serve as the single point of contact for our contract customers. Customers who do not have an onsite support engineer can opt for our optional onsite support services for any necessary break-fix or technical support that requires onsite assistance. For customers with managed services, support is typically provided offsite, unless onsite support is deemed necessary for hands-on assistance.
As businesses increasingly rely on technology for productivity, the demand for outsourced technical support continues to grow. A single onsite engineer may not have the expertise to support the full range of IT setups, making outsourced technical support a valuable resource for businesses of all sizes.
Managed Backup/Recovery& Business Continuity
How important is having a reliable backup system if it is not capable of efficiently restoring single files, emails, or fully recovering a system? Imagine a scenario where a backup administrator is diligently changing tapes, unaware that the daily backup process has not been successful. At our company, we prioritize monitoring backups to ensure they are completed successfully. We will promptly address any errors that occur and update the software and hardware with the latest patches when available.
Our Business Continuity Solution (BCS) is designed to help businesses mitigate disasters that may occur on-site. Our team of consultants will collaborate with clients to assess their File Services, Email, ERP, Telephone, Fax, and other critical services to ensure they can be accessed remotely in the event that staff are unable to work from the office.
Fully managed Desktop Support
Today's businesses rely heavily on IT infrastructure to effectively sell and deliver their services to customers. Ensuring that desktops, laptops, and other endpoint devices are free of errors and technical issues is crucial. Endpoint management is simplified with Technoally's automated software, which allows for monitoring, managing, and troubleshooting without disrupting the end user experience. Technoally provides detailed logs of all activities performed by engineers during troubleshooting, giving clients full visibility of assets for inventory, upgrades, tech refresh verification, and asset tagging. The Managed desktop service offered by Technoally makes the rollout of new software and patches a seamless process for customers.
Our service desk provides Level 1 support, while Level 2 support is delivered by our Technical Staff, with the option for on-site visits in selected countries.
Security Monitoring and Management
Security is a crucial and continuous endeavour for all organizations, necessitating round-the-clock monitoring, detection, and response. Technoally offers managed security services, allowing customers to entrust their security needs to our advanced tools and skilled engineers. Our range of solutions can be tailored to meet the unique requirements of each customer, enhancing detection capabilities and safeguarding their IT networks from vulnerabilities, DDOS attacks, SQL injections, and other threats.
Research has shown that 60% of small businesses close within six months of experiencing a data breach, with over 70% of cyber-attacks targeting small businesses specifically. (Source: National Cybersecurity Alliance)